Pet Sitting FAQ
Q: What are the benefits of using Your Pet Staff to care for my pet?
A: Your pet remains in his or her safe, secure environment, where all the sights, smells, and sounds are familiar. Your pet follows his or her normal diet and exercise routine and medical treatments. Your pet is not exposed to illnesses or parasites from other animals. Your pet is not traumatized by travel in a car or the stress of an unfamiliar environment. Your pet receives daily love and personal attention and you have peace of mind that your pet is in capable, professional and caring hands during your absence.
Q: What exactly is the Registration Visit?
A: One of our professional pet sitters will schedule a visit to your home for an initial "interview" - to meet your pet, become familiar with your home routine, and discuss all pertinent information about your pet’s needs. You will go over and complete our Service Agreement and Pet Profile(s) and provide 2 keys that have been tested and are known to work. The more your pet sitter knows, the better they will be able to cater to your pet’s needs.
Q: Who are the pet sitters?
A: All of our pet sitters are mature, responsible adults. Some have other jobs; some don’t. They are screened extensively and are experienced in caring for animals. Many of our pet sitters show their devotion to animals not only by diligently providing services to you but also by working many hours for local humane societies and other animal welfare organizations. And, of course, many of them have numerous animals of their own!
Q: How do I know that I can trust Your Pet Staff with my pet and my home?
A: All pet sitters are screened by the company and are bonded and insured. We pride ourselves on satisfied clients and are happy to provide references.
Our staff is also trained to be security conscious. None of our work vehicles carry signs or insignia, which helps to prevent people from knowing you’re not home. Pet care providers are familiar with alarm systems and work with them often. Anything related to the security and safety of both your home and your pet will be discussed when your pet care provider visits the first time.
Q: What time does the pet sitter come and how long do they stay?
A: The number and location of clients change daily, so we can’t always guarantee a specific time. We try to be consistent with your pet’s routine because, like people, animals like regularity in their lives. Daily visits will be at approximately the same time each day, and twice daily visits will be approximately 12 hours apart. The length of each visit is approximately 20 minutes but can vary depending on your pets’ needs for play and socializing.
Q: Can I be assured of the same pet sitter each time?
A: We definitely prefer to keep the same pet care provider assigned to your home each time. However, if that person is not available, another fully informed pet sitter will always be available for back up.
Q: Do you offer any sort of satisfaction guarantee?
A: You want to know that your pet will be cared for just the way you specify. If you are not 100% satisfied with the service that was provided, we will be happy to address your concerns. We believe in lasting client relationships and our service is only complete when you have returned home and are completely satisfied.
Q: Are you bonded and insured?
A: Your Pet Staff LLC and all of our pet care providers are covered by our bonding and insurance policies.
Q: How am I billed, and when is it due?
A: Full payment is required in advance no later than the first visit of the reserved series of visits.
Q: May I give my pet sitter a gratuity?
A: Absolutely! You may give gratuities directly to your pet sitter, or if you prefer you may pay it to the company with instructions.
Q: Do you have references?
A: Yes. We are happy to provide references upon request. Also, please click on our "Testamonials" page to read just a few of the rave reviews from our clients!
Q: Can I hire my pet care provider without contacting Your Pet Staff?
A: No. Our pet sitters are contractually prohibited from soliciting or accepting work directly from clients of Your Pet Staff. Please do not place our pet sitters in the uncomfortable position of offering them pet sitting work apart from Your Pet Staff.
Q: Do you have company signs on your vehicles?
A: No, to keep from alerting thieves to your absence, Your Pet Staff does not place advertising signs on our work vehicles.
Q: Why two keys?
A: This ensures that if an emergency arises with your pet sitter, another qualified pet sitter will be able to continue caring for your pet(s) without difficulty. Before your pet sitter leaves the initial interview, both keys will be tested to make sure they work.
Q: What is the Key on File program?
A: Keys can be retained by the pet care provider and the office allowing all future service to be handled by phone. We do not allow clients to hide keys and we do not lock keys in the house on the last visit. Our satisfied clients enjoy knowing that if an emergency occurs (a missed or delayed flight, a last minute trip or a late night at the office) we can step in quickly and make sure their pet(s) are cared for.
Our safe and secure coding system prevents anyone from linking the key back to the client.
However, if you prefer not to use our key on file service, a pickup/drop off key charge will be added to your next service charge.
